AFTER SALES SUPPORT
 

The services team provides customers with a single-source for genuine spares, service & support along with Annual Maintenance Contracts (AMC) to help in optimum use of systems and trouble-free operations. With strategically located regional offices in New Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata & Ludhiana, the company provides a nation-wide service support network.

It’s easy to get started. You can contact our support division and get in touch with GEI professional. Discuss your requirements and receive a written quotation immediately.

Annual Maintenance Contract

Service support team offer several types of maintenance agreements designed to best fit to most customers. GEI engineer can attend the call at customer site if client choose one of On-Site Agreements or equipment can be shipped to our Repair Center in the case of Depot Agreements.

‘Onsite’ Service Agreement Programs features & benefits:

Premier                                                                 Standard

Comprehensive coverage                                 Cost-effective      

All Labor & parts                                                  Labor only, parts extra

Preventive Maintenance                                     Preventive Maintenance    

8 hours turnaround time                                    Next business day                                             

Repair Services

Comprehensive repair services are available for products sold by GEI. Service is performed at the GEI-NRC (National Repair Center) & Regional locations. The service is available to all customers.

(National Repair Center)
Plot no. 285, Udyog Vihar,

Phase-II, Gurgaon-122016 (Haryana)

Tel: +91-124- 234 7431/32

Fax: +91-124- 234 8432

Email: technical.support@geipl.com

Standard depot repair turnaround is usually within 5 (five) business days.

Service on Call

Technical support is available at all GEI Service Centers Monday through Friday from 9:00 am to 5:00 pm & on Saturday from 9:00am to 2:00 pm. The service is available to all customers.

Support personnel will return requests for technical support within 8 (eight) business hours of receipt of call. Customers may also contact via Email or Skype (online support).

For Service Support

Call: +91-124-234 7431 / 32            

Fax: +91-124-234 8432

Email: technical.support@geipl.com