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Feedback Form
Service Feedback Form

Dear Customer,

We thank you for patronizing our products & services. We, at GEIPL, believe that customer satisfaction is of paramount importance and we always strive to service you better. We will be grateful if you could take some of your precious time to fill in this feedback form. Thank you.
Feedback Form:
1.   Nature of complaint?
Hardware Software Supplies Other
 
2.   Was it convenient to reach us?
Yes No
 
3.   Time taken to register the Complaint?
Immediate 4-8 Hours 8-24 Hours Above 24 Hours
 
4.   Analysis of the problem (Root Cause)?
Excellent Good Average Poor
 
5.   Time taken to resolve the complaint?
Same Day 1-3 Days 4-5 Days Above 1 Week
 
6.   Attitude of the service engineer who attended the complaint?
Excellent Good Average Poor
 
7.   Was the preventive action plan made/explained for future occurrences?
Yes No
 
8.   Overall rating of the service complaint?
Excellent Good Average Poor
 
9.   Are your products covered under Warranty/AMC?
Warranty AMC Owner Risk  
 
10.   Would you recommend GEIPL products to others?
Yes No
 
Name*

E-Mail*

Company*

Location*

 
 
 
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